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  • Jim Wilder

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    On the Cover

    Jones Exhaust recently celebrated its 40th anniversary and continues to expand its operation of manufacturing and supplying exhaust-system and related components to warehouse distributor.

    (Cover photo by Undercar Digest Editor Jim Wilder)

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  • Photo Tech: Scoping it Out
    Monday, October 1, 2018 12:00 AM
    A special thank you to Joe Ragnanese for his part in structuring, writing and taking photos for this month’s Photo Tech.
  • R & R Tech: Motorists May Know Something They Don’t Know
    Monday, October 1, 2018 12:00 AM
    As we see numerous cars come into our shops on a daily basis, we often have a diagnosis already in mind based on the customer’s complaint, the type of vehicle we’re working on, road test experience, and symptoms. That’s the benefit of specialized repair. Sometimes the actual in-depth diagnosis proves us right, and sometimes proves us dead wrong.
  • Hub Cleaning: It’s More than that!
    Monday, October 1, 2018 12:00 AM
    The term “hub cleaning” is a bit of a misnomer in that we are not removing grease or dirt from the hub. Instead, we are descaling it or removing rust and particle buildup that has become embedded, or through corrosion become part of the hub face. Before entering a discussion of this subject you must clearly understand why this area is of concern.
  • Road Testing – Make it Happen
    Friday, August 31, 2018 12:00 AM
    Road testing is a skill, or at least it should be. As with almost any other task in the automotive aftermarket, some people are better at road testing than others. Many perceive road testing to be an overall simple no-brainer type of operation, so it’s something that is often skipped. You should really give it its due.
  • What’s an Ergonomic???
    Monday, October 1, 2018 12:00 AM

    Ergonomics: The study of people’s efficiency in their working environment. Oxford Dictionary

    Modern definition ergonomics: Fitting a job to the employee rather than the employee to the job.


  • Culture of Success
    Monday, October 1, 2018 12:00 AM
    How to achieve ‘GREAT’ culture at your shop!
    It was the winter of 1989. I had just graduated from tire-store manager school. My first assignment was the company’s worst store. This particular store had been bought and sold many times by different outfits over the years. The building was set back between two other businesses, making it almost impossible to see from the street. When I first walked in the door, an air of gloom grabbed my attention. There I was, full of enthusiasm for my first management assignment, drowning in negativity. I did not know anything about culture at the time but my new store had a culture of defeat.

  • A Shop Owner’s Guide to Handling the Most Difficult Phone Shoppers
    Monday, October 1, 2018 12:00 AM
    Today’s consumers have more choices than ever before. When it comes to choosing someone to take care of their automotive needs, they turn to their friends, family and co-workers for recommendations, they consider brands that they have heard of, and they search the web as well. Once they have a shop in mind, they may then either reach out over the web or stop by your shop, but the majority of your potential customers will pick up the phone and give you a call.
  • Lose 200 Pounds Painlessly Without Dieting (said no one ever)
    Friday, August 31, 2018 12:00 AM
    This month was supposed to be a completely different subject in this column. But, as I often do, I looked through the questions coming my way, comments by shops, the most immediate need for all of the readers and more. So, I bailed on the original and am going to tackle a very tricky, often unpleasant and personal issue. Weight and exercise are on the docket this month.
  • Kinney’s Muffler Shop, Fort Worth, Texas
    Monday, October 1, 2018 12:00 AM
    Kinney’s Muffler Shop, Fort Worth, Texas
    Celebrating 40 Years
    And all the sounds customers want
  • Vehicle Lifts Must Pass Tougher Testing to Earn ALI Gold Label
    Monday, October 1, 2018 12:00 AM
    Stronger ANSI/ALI ALCTV Safety Standard Now in Effect
    It’s now a little more challenging for a vehicle lift to earn an Automotive Lift Institute (ALI) gold certification label – and that’s good news for lift operator safety.
  • B&B Auto, McHenry, Ill. - Old School, But High-Tech
    Friday, August 31, 2018 12:00 AM
    As I entered B&B Auto at about 9 a.m. I knew my interview would be delayed. Receptionists Heleena Barnet and Danielle Ryczek greeted me as soon as I walked in but the waiting room was packed with customers. Owner Phil Baggio, was questioning a customer about his vehicle concerns while others waited patiently for their turn.
  • Jones Exhaust: 50 Years & Going Strong
    Friday, August 31, 2018 12:00 AM
    With 50 years under its belt as a manufacturer and supplier of automotive exhaust components and accessories, Jones Exhaust Systems has made its mark in this competitive industry by meeting the needs of the distributors and shops they serve.

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ABOUT US
Undercar Digest serves automotive-repair facilities involved in undercar services that include brake, exhaust and chassis diagnostics and repairs. It also covers a variety of other repairs including drivability. In addition to shops, our readers include manufacturers, warehouse distributors and parts stores that serve them.

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