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  • Joseph Henmueller

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    On the Cover - Performing a Fee-Based Vehicle Inspection for Used-Car Buyers - Part 2

    This second part of the used-vehicle inspection has a definite brake theme -- coinciding with the brake emphasis of the April issue of Undercar Digest. In Photo Tech, Technical Editor Ron Henningsen discusses how fee-based brake inspections require a thorough examination of the braking system This process goes well beyond the cursory, visual inspection most shops offer for free during a tire rotation or oil and filter service.

    (Photo by Undercar Digest Technical Editor Ron Henningsen)

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  • When customers purchase tires from a service facility they are usually more interested in bottom-line, out-the-door pricing than anything else. After they agree to the overall price and hopefully understand what type of tires they are getting and what driving conditions the tires are best used in they pay the bill for the entire package.
  • Can you say MWACA? [Muh-WAH-kah]
    Monday, April 1, 2019 12:00 AM
    Now try pronouncing Muh-WAH-kah, the way you remember hearing “Mufasa” in the Disney movie The Lion King. Muh-WAH-kah. Muh-WAH-kah. Muh-WAH-kah.

    At least that’s the way Jerry Holcom, MWACA president explained it during his general session speech at the Midwest Auto Care Alliance (formerly ASA-Midwest) VISION HiTech Training & Expo in Kansas City, Mo.

  • Photo Tech - Fee-Based Used-Vehicle Inspection, Part2
    Monday, April 1, 2019 12:00 AM
    This second part of the used-vehicle inspection has a definite brake theme, coinciding with the brake emphasis in this issue. As shown in last month’s edition and in this month’s as well, there are many items on a used-vehicle inspection that are being paid for that would not normally be done in a no-charge inspection.
  • Technically Speaking
    Monday, April 1, 2019 12:00 AM
    When customers purchase tires from a service facility they are usually more interested in bottom-line, out-the-door pricing than anything else. After they agree to the overall price and hopefully understand what type of tires they are getting and what driving conditions the tires are best used in they pay the bill for the entire package.
  • Muffler & Pipe Advice
    Monday, April 1, 2019 12:00 AM
    I want to share with my friends how I defined SUCCESS in my muffler shop.
  • Reman U: Not all Customers are Good Customers
    Monday, April 1, 2019 12:00 AM
    If you are selling paperclips or pizza, this article may not be very relevant, but an increasing majority of U.S. workers sell a service or a product plus the service to support it. When service is a significant part of the customer or company relationship, not all customers are created equally. Not all customers are good customers.
  • Reaping the Rewards of Loyalty
    Monday, April 1, 2019 12:00 AM
    I recently saw a commercial by my cell phone service provider advertising a rate that was half of what I pay, but it was for new customers only. That got me to thinking, where is the appreciation for loyal customers? Your shop likely has a customer base that you depend on for regular business. They tend to be the type of people you want to do business with. Your customer base is an untapped resource full of potential new business and customers.
  • Are My Employees or Kids Using Drugs? What Next?
    Monday, April 1, 2019 12:00 AM
    Last month we took a look at how the use of drugs has spread across our country at an alarming rate. As you will recall, it makes no difference where you live. You might be located in a rural area, big city, an affluent neighborhood, whatever. The scourge that is drugs is attacking all levels of society, every income level and occupation.
  • A National Plague May Already be in Your Shop!
    Friday, March 1, 2019 12:00 AM
    Before we launch into our article for this month - in which I promise you will learn much - I would like to do something a little out of order. As many of you know, Jim Wilder, who edited this magazine, recently retired. I wanted to say just a few words to thank him for all he has meant to me.
  • Your Management Consultant - The Leader of the Pack
    Friday, March 1, 2019 12:00 AM
    Leadership is essential for any organization to be successful. The leader exercises influence and communicates shared goals, creating a single vision that everyone drives toward as a unified team.
  • Smith’s Service Center - Family Tradition Continues
    Monday, April 1, 2019 12:00 AM
    Smith’s Service Center has been a family-owned business since 1969 when Al Smith opened a Mobil service station after working for a local Madison, Wis., Ford dealership for more than 25 years.
  • Engine Decarbonizing 6.0-Liter Power Stroke
    Monday, April 1, 2019 12:00 AM
    Engine de-carbonization has become a mainstay in the automotive aftermarket to keep diesel-powered and gasoline direct-injection vehicles running at maximum efficiency. Rick’s Automotive, Springfield, Mo., services fleets of ambulances from 20 counties throughout southwest Missouri, northern Arkansas and eastern Oklahoma. Engine de-carbonization is included as part of the shop’s 60,000-mile preventive maintenance schedule on diesel engines in these emergency-vehicle fleets, and many other fleets that it services.
  • Get on your Fleet! Stand up and take some action; join a local NAFA Chapter
    Monday, April 1, 2019 12:00 AM
    The most successful shops in town have a robust fleet program. Even small shops in small towns understand the value business fleets mean to their operations. Even though every fleet (especially managed fleets) are driven by cost-per-mile metrics, vehicle safety and time out-of-service are equally important.
  • Letter from the New Editor
    Friday, March 1, 2019 12:00 AM
    I am pleased and honored to be working with the family at MD Publications and Undercar Digest Magazine. Since 1976, Muffler Digest and Undercar Digest have brought its readers some of the best technical articles on exhaust, chassis and brakes. The magazine is dedicated to shop owners and technicians who begin their vehicle inspections by looking underneath the vehicle before looking under the hood.

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ABOUT US
Undercar Digest serves automotive-repair facilities involved in undercar services that include brake, exhaust and chassis diagnostics and repairs. It also covers a variety of other repairs including drivability. In addition to shops, our readers include manufacturers, warehouse distributors and parts stores that serve them.

All rights reserved. No part of these publications may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, contact MD Publications, Inc., PO Box 2210, Springfield, M0 65810-2210
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