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  • Jim Wilder
    From its founding in Southern California in 1972 under the leadership of Woody Harrah, Pacesetter Exhaust has evolved, always meeting the needs of customers involved in performance exhaust and emission controls.
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    Read the six most-current issues of Undercar Digest online
    Sign up for Undercar Digest’s latest publication – Digital Update
  • Editor’s note: First and foremost, technicians should always follow the auto manufacturer’s oil specifications to avoid voiding the engine’s warranty. The purpose of this Q&A is to answer some of the many questions that technicians have about the new oils being introduced.

    I recently had the opportunity to interview Janette Ramirez Baltazar on the changes in engine oil that have been rapidly evolving in what seems like every time a new model vehicle is released.

  • Advance Auto Parts Expands Training
    Thursday, March 16, 2017 3:04 PM
    Advance Auto Parts is rolling out new courses, leveraging emerging technologies and adding instructors to expand the company’s automotive training programs across North America.  
     
    Developing richer training offerings is a key area of focus for the company, which leverages professional training programs across North America through the Advance Professional, WORLDPAC, Carquest Auto Parts and Autopart International brands. More than 80 instructors now lead Advance’s regional and destination training events offered by Carquest Technical Institute® (CTI) and Worldpac Training Institute® (WTI). Developed with the professional customers’ needs in mind, each course available from Advance helps independent shop owners, service writers and automotive technicians stay up-to-date with the latest vehicle technologies and business strategies.
  • Technically Speaking® - Know Your Engine Oil
    Wednesday, March 1, 2017 9:39 AM

    Editor’s note: First and foremost, technicians should always follow the auto manufacturer’s oil specifications to avoid voiding the engine’s warranty. The purpose of this Q&A is to answer some of the many questions that technicians have about the new oils being introduced.

    I recently had the opportunity to interview Janette Ramirez Baltazar on the changes in engine oil that have been rapidly evolving in what seems like every time a new model vehicle is released.

  • Scan Tools – How Many & Who Pays for Them
    Thursday, February 9, 2017 3:12 PM
    In today’s multi-bay, multi-technician auto-service repair facilities it is not uncommon for the shop to have a multitude of scan tools, some possibly owned by technicians. The logic behind this is that some scan tools are more thorough and apply to a wider range of vehicles than others. Who should own these scan tools? Should it always be the shops? Should it always be the technicians or should it be a combination of both?
  • ‘It Was on the Internet So it Must Be True’
    Tuesday, January 3, 2017 2:51 PM

    Technical Editor Ron Henningsen discusses how to deal with customers who self-diagnose car problems over the internet.

    Many times when you quote a customer on a needed repair and he decides to not do it at the moment, or even if he does agree, he may turn around and access the internet to find out what should “really be done.” The internet is full of accurate and valid information, unfortunately it is also full of inaccurate and invalid information.

  • Technically Speaking: YouTube Videos for Training
    Friday, December 2, 2016 1:18 PM

     Are YouTube Videos a Valid Source of Training & Information?

    The answer to this question is, “It depends.” If you have one of the online shop digital-resource systems available, your first thought probably is, “No,” and there’s nothing that will ever convince me otherwise.

  • Management Matters: Absolute or Preference? It's Your Choice
    Monday, December 5, 2016 1:40 PM
    Every year I try to wrap up by sharing research and information relative to helping our readers learn something that might make their next year better. Well, after talking with a therapist friend at length this year, I believe I’ve developed a great theme for this year’s article.
  • Regulation Update: Understanding the Regulatory Environment
    Tuesday, October 25, 2016 9:38 AM
    There are two driving forces outside of our industry that have had the greatest effect on the direction it has taken the past 40 plus years. The Environmental Protection Agency (EPA) and the National Highway Traffic and Safety Administration (NHTSA) have both influenced the development of cleaner, more fuel efficient vehicles from the gas guzzlers of the ’60s and ’70s to today’s highly technical powertrains.
  • Management Matters: Already Feeling the Winter Doldrums?
    Monday, October 24, 2016 2:28 PM
    Here in the great state of Wisconsin, we already have snow and we’re changing oil in our snow blowers, checking the shovel inventory and buying the bags of salt. And, the winter race is on!
  • Management Matters: Too Small To Worry? Hardly!
    Monday, October 17, 2016 3:40 PM
    The attorney across the desk said we had three options when my grandfather died:
     
    1. Figure out how much money we owed for the shops, auto inventory and the rest in estate taxes and write a check. It wasn’t happening, there was not enough money.
    More...
  • Pacesetter - Evolving with the Industry
    Tuesday, February 28, 2017 10:15 AM
    From its founding in Southern California in 1972 under the leadership of Woody Harrah, Pacesetter Exhaust has evolved, always meeting the needs of customers involved in performance exhaust and emission controls.
  • Autopart International - 60 years of Serving Shops
    Thursday, February 2, 2017 3:28 PM
    Autopart International (AI) is celebrating its 60th anniversary of providing professional service providers. And while the company has evolved dramatically over the past six decades its team members say they have to tip their hats to founder Steve Patkin for getting it all started.
     
    Mike Creedon, president of AI; along with Rich Jolivet, vice president of global sourcing and product management; and Ana Garcia, vice president of operations, recently discussed the history and growth of this niche company with Undercar Digest.
  • EZ Tire, Willard, Mo. Shop Owner Knows What He Wants
    Thursday, January 12, 2017 2:30 PM

    Don Erwin is a man of conviction when it comes to business and hobbies. He knows what he wants, even when he’s been told to do otherwise.

    Today he operates a shop in the small town of Willard in Southwest Missouri. Although he is proud of the service he provides, he limits that work to tires, alignment, balancing, brakes and state safety inspections – absolutely nothing else. He’s tried other options but likes it best just how it is.

  • 2017 Buyer’s Guide and Shop Survey
    Tuesday, January 3, 2017 2:02 PM

    Welcome to the 2017 Buyer’s Guide and Shop Survey.

    This issue of Undercar Digest is one that shops and suppliers alike keep in reach year-round due to the valuable information dealing with shop trends and buying practices, as well as a comprehensive list of companies that offer product and services.

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Undercar Digest serves automotive-repair facilities involved in undercar services that include brake, exhaust and chassis diagnostics and repairs. It also covers a variety of other repairs including drivability. In addition to shops, our readers include manufacturers, warehouse distributors and parts stores that serve them.

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