Subscribe! | Advertise | Contact Us | Login
An image.
GO
  • Jim Wilder
    Autopart International (AI) is celebrating its 60th anniversary of providing professional service providers. And while the company has evolved dramatically over the past six decades its team members say they have to tip their hats to founder Steve Patkin for getting it all started.
     
    Mike Creedon, president of AI; along with Rich Jolivet, vice president of global sourcing and product management; and Ana Garcia, vice president of operations, recently discussed the history and growth of this niche company with Undercar Digest.
  • Welcome to our new web site! We've totally redesigned it to be more responsive to our Subscribers.

    Daily news & technical updates
    More supplier products & service offerings
    Information that is as close as your smart phone, tablet or desktop
    Read the six most-current issues of Undercar Digest online
    Sign up for Undercar Digest’s latest publication – Digital Update
  • In today’s multi-bay, multi-technician auto-service repair facilities it is not uncommon for the shop to have a multitude of scan tools, some possibly owned by technicians. The logic behind this is that some scan tools are more thorough and apply to a wider range of vehicles than others. Who should own these scan tools? Should it always be the shops? Should it always be the technicians or should it be a combination of both?
  • Snap-on Diagnostic Quick Tips Training Videos
    Monday, February 27, 2017 2:49 PM

    Snap-on Diagnostic Quick Tips Training Videos Added to Website and YouTube Channel

    Snap-on has recently added three new Diagnostic Quick Tips training videos to its website and YouTube channel to help professional technicians speed up their diagnostic capabilities. The videos are available at no charge and provide training in an easy to watch format so technicians can use their Snap-on diagnostic tools to address specific problems on a vehicle.

  • Scan Tools – How Many & Who Pays for Them
    Thursday, February 9, 2017 3:12 PM
    In today’s multi-bay, multi-technician auto-service repair facilities it is not uncommon for the shop to have a multitude of scan tools, some possibly owned by technicians. The logic behind this is that some scan tools are more thorough and apply to a wider range of vehicles than others. Who should own these scan tools? Should it always be the shops? Should it always be the technicians or should it be a combination of both?
  • ‘It Was on the Internet So it Must Be True’
    Tuesday, January 3, 2017 2:51 PM

    Technical Editor Ron Henningsen discusses how to deal with customers who self-diagnose car problems over the internet.

    Many times when you quote a customer on a needed repair and he decides to not do it at the moment, or even if he does agree, he may turn around and access the internet to find out what should “really be done.” The internet is full of accurate and valid information, unfortunately it is also full of inaccurate and invalid information.

  • Technically Speaking: YouTube Videos for Training
    Friday, December 2, 2016 1:18 PM

     Are YouTube Videos a Valid Source of Training & Information?

    The answer to this question is, “It depends.” If you have one of the online shop digital-resource systems available, your first thought probably is, “No,” and there’s nothing that will ever convince me otherwise.

  • Photo Tech: Inspecting Brakes that Have Never Been Replaced
    Tuesday, October 25, 2016 9:29 AM
    Many vehicles driven in Rust-Belt areas have problems with corrosion and degraded brake-system operation caused by that corrosion. When a vehicle with 112,000 miles comes into your shop for a brake inspection and you are told by its owner that the brakes have never been serviced in any way, shape or form, you immediately assume that you will find problems. Now think of Murphy’s Law in reverse.
  • Management Matters: Absolute or Preference? It's Your Choice
    Monday, December 5, 2016 1:40 PM
    Every year I try to wrap up by sharing research and information relative to helping our readers learn something that might make their next year better. Well, after talking with a therapist friend at length this year, I believe I’ve developed a great theme for this year’s article.
  • Regulation Update: Understanding the Regulatory Environment
    Tuesday, October 25, 2016 9:38 AM
    There are two driving forces outside of our industry that have had the greatest effect on the direction it has taken the past 40 plus years. The Environmental Protection Agency (EPA) and the National Highway Traffic and Safety Administration (NHTSA) have both influenced the development of cleaner, more fuel efficient vehicles from the gas guzzlers of the ’60s and ’70s to today’s highly technical powertrains.
  • Management Matters: Already Feeling the Winter Doldrums?
    Monday, October 24, 2016 2:28 PM
    Here in the great state of Wisconsin, we already have snow and we’re changing oil in our snow blowers, checking the shovel inventory and buying the bags of salt. And, the winter race is on!
  • Management Matters: Too Small To Worry? Hardly!
    Monday, October 17, 2016 3:40 PM
    The attorney across the desk said we had three options when my grandfather died:
     
    1. Figure out how much money we owed for the shops, auto inventory and the rest in estate taxes and write a check. It wasn’t happening, there was not enough money.
    More...
  • Tech Tip: Exceptional Customer Service
    Tuesday, October 25, 2016 10:53 AM
    When it comes to providing a great experience for our customers, most shop owners understand the basic needs to smile, have a great attitude, provide a clean environment with coffee and Wi-Fi and clean bathrooms.
  • Exhaust Source Sponsor Products
    Tuesday, October 25, 2016 10:41 AM
    Exhaust & Emission Controls - Exhaust-System Components (Mufflers, pipes, flex pipes, manifolds, headers, heat risers, exhaust coatings, etc.)
  • Catalog and Product Showcase
    Tuesday, October 25, 2016 10:22 AM
    Catalog and Products showcased by the finest companies in the auto aftermarket industry!
  • Product Update
    Tuesday, October 25, 2016 9:58 AM
    Keep up to date with the best products in the industry!

PHOTOS

ABOUT US
Undercar Digest serves automotive-repair facilities involved in undercar services that include brake, exhaust and chassis diagnostics and repairs. It also covers a variety of other repairs including drivability. In addition to shops, our readers include manufacturers, warehouse distributors and parts stores that serve them.

All rights reserved. No part of these publications may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, contact MD Publications, Inc., PO Box 2210, Springfield, M0 65810-2210
FOLLOW US
Software © 1998-2017
1up! Software, All Rights Reserved.
 | ©2000-2017• MD Publications, Inc. All rights reserved.